var quote = new Array()

//list the quotes
quote[0]="<i>\"Support organizations are now required to leverage any and all types of external expertise &#150; such as partners, developers, and even other customers &#150; when trying to quickly resolve an issue. Without this high level of collaboration, companies risk losing customers to the competition.\"<\/i> <br><br> <span class=\"quotesName\">IT Support News, <br>November 2001<\/span>"
quote[1]="<i>\"As the Internet pushes support requirements to new levels of responsiveness to support continuous IT operation, customers will continue to remain frustrated with fragmented, multiple vendor support strategies…As a result, there will be significant pressure to create back-level alliances, consortiums and extended partnerships to cover all components of a solution.\"<\/i> <br><br> <span class=\"quotesName\">Gartner \"Infrastructure Support Services Market Trends and Forecast,\" <br>January 22, 2002<\/span>"
quote[2]="<i>\"20-50% of support incidents require support from people outside the support department.\"<\/i> <br><br> <span class=\"quotesName\">ePeople Survey, <br>January 2002<\/span>"
quote[3]="<i>\"ePeople Teamwork complements E.piphany's suite of Smart CRM&#153; products by enabling a collaborative approach to managing complex customer relationships and resolving complex customer support issues. Together, our solution allows companies to offer a variety of service offerings tailored to customer needs, resulting in the highest possible customer satisfaction.\"<\/i> <br><br> <span class=\"quotesName\">Brian Bennett, Vice President, Business Development, <br>E.piphany, Inc.<\/span>"
quote[4]="<i>\"As specialists in best practices for implementing and utilizing customer relationship management solutions, FCW is always searching for ways to help our customers reap more value from their existing CRM investments.  We think ePeople Teamwork adds an important element to an overall customer care strategy.  ePeople's application extends CRM to a new level by adding the ability to find and engage the best support resources to solve complex support issues quickly and accurately.\"<\/i> <br><br> <span class=\"quotesName\">Casey Wimsatt, Founder and CEO,<br>FCW Consulting, Inc.<\/span>"
quote[5]="<i>\"ePeople Teamwork and Hipbone's Synetry Cobrowse combine to create an extended solution set for collaborative problem resolution that includes secure shared browsing and remote tutoring.  By concurrently viewing shared Web pages while communicating within ePeople Teamwork's robust workspace, support issues can be resolved more effectively, increasing customer satisfaction and fostering loyalty.\"<\/i> <br><br> <span class=\"quotesName\">Tom Masotto, Vice President, Business Development, <br>Hipbone, Inc.<\/span>"
quote[6]="<i>\"Knowledgebase.net's feature-rich knowledge base application is an excellent complement to ePeople Teamwork , allowing support analysts working within an ePeople workspace to draw valuable information from the knowledge base at the point of service delivery.  Working together, our applications reduce time to resolution, improve analyst productivity, and enhance the end customer's overall satisfaction.\"<\/i> <br><br> <span class=\"quotesName\">James Segil, President and COO, <br>Knowledgebase Solutions, Inc.<\/span>"
quote[7]="<i>\"Effective communication with customers is required for quickly solving customer issues.  Latitude's MeetingPlace provides a perfect complement to ePeople Teamwork by making collaborative workspaces more productive by enabling support analysts and customers to talk and share information in real-time.\"<\/i> <br><br> <span class=\"quotesName\">Emil Wang, CEO, <br>Latitude Communications, Inc.<\/span>"
quote[8]="<i>\"By enabling support teams to graphically depict complex technical concepts quickly and easily, Qarbon's Viewlet technology can provide a unique enhancement to ePeople's collaborative workspaces. While ePeople Teamwork brings together the right people to resolve a customer's issue, Viewlets are a powerful addition to the team's arsenal of productivity tools that can help expedite the resolution process, facilitate learning and increase the value of captured knowledge.\"<\/i> <br><br> <span class=\"quotesName\">Keith Borman, President and CEO, <br>Qarbon.com, Inc.<\/span>"
quote[9]="<i>\"Technology solutions such as ePeople's Teamwork tackle the knowledge engineering bottleneck - the inability to capture real-time human expertise in an cost-effective way\"<\/i> <br><br> <span class=\"quotesName\">Gartner<br>April 17, 2003<\/span>"
quote[10]="<i>\"Evidence gathered from Gartner clients indicates that the absence of collaborative case management tools, applications and processes drives up service costs by 12 percent to 20 percent, as well as inhibiting upsell and cross-selling opportunities.\"<\/i> <br><br> <span class=\"quotesName\">Gartner Research Note<br>M. Moaz, E. Kolsky, <br>January 2003<\/span>"
quote[11]="<i>\"Industry wide, 46 percent of all cases are not closed at first customer contact. As the complexity of the product support increases the first call closure rate drops to 40 percent. With each case that is not closed at first contact the cost to the support organization grows considerably in terms of resources expended and customer dissatisfaction.\"<\/i> <br><br> <span class=\"quotesName\">\"The Support Industry Benchmark Study\" <br>Tom Sweeny, Director SSPA Research, <br><a href=\"http://www.thesspa.com\" target=\"_blank\">www.thesspa.com<\/a><\/span>"
quote[12]="<i>\"If a case is not closed within one day the average time to complete the support transaction lifecycle is 5 days.\"<\/i> <br><br> <span class=\"quotesName\">\"The Lifecycle of a Support Transaction\" <br>Tom Sweeny, Director SSPA Research, <br><a href=\"http://www.thesspa.com\" target=\"_blank\">www.thesspa.com<\/a><\/span>"
quote[13]="<i>\"When accountability is taken as an institutional directive across organizations within a company, the approach to support becomes more effective and support ceases to be thought of in a simplistic \"after-market\" fashion; it becomes a force for achieving true customer loyalty.\"<\/i> <br><br> <span class=\"quotesName\">Gartner \"Infrastructure Support Services Market Trends and Forecast,\"<br>January 22, 2002<\/span>"

function getRandomText() {
var rand = Math.round(Math.random()*(quote.length-1));
document.write(quote[rand]);
}