|
|
 |
 |
|
SSPA Conference@San Diego
San Diego, CA
World-Class eService – What’s It All About?
Tuesday, April 1 2003, 11:00 a.m. – 11:45 a.m.
A presentation centered around world class eService, the desire, journey, and necessity in today’s market to attain it,
along with innovative ways to incent your customers to join you on the other side.
ePeople president and CEO, Anthony Lye, and Kathy Healy, AVP of Global Service Delivery – NCR Teradata, will discuss:
- WHO is doing it? WHO is using it?
- WHAT are the basics? WHAT will/do your customers think?
- WHEN to start (WHERE to start)?
- WHERE Teradata is in the journey and WHERE we are going?
- WHY eServices is so important to business today?
- HOW much does it cost? HOW much does it save?
|
|
