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KM World
The CT is in the mail
12.20.04
ePeople’s latest contribution to e-mail management is a new version
of CTMail, which offers enhanced capabilities that accelerate end-to-end
clinical trials through shared processes. Designed for clinical
researchers in pharmaceutical, medical device, research centers and
contract research organizations, CTMail is said to establish strong
investigator relationships by managing communication and centralizing
information among all study participants, managing resources and
providing collaborative workspaces to react faster to and efficiently
resolve study issues.
eWeek
Software Promises to Ease E-Mail Management for Clinical Trials
12.14.04
The new release of CTMail can manage e-mail from multiple trials and sites from a single user interface including some of Outlook's task management features.
Since announcing its first CTMail application in July, ePeople says six customers have signed on, including McKesson BioServices, BridgeSite Clinical Research
and ClinDatrix.
Line 56
Manage E-Mail Better
12.07.04
Managing this data properly means productivity gains for the individual researcher, data visibility for field managers and senior decision-makers; and,
ultimately, faster time to market.
Applied Clinical Trials
ePeople's CTmail Featured in Applied Clinical Trials
11.05.04
ePeople's (Mountain View, CA) CTmail™ idea is a mixture of personal folders and an office's
shared network for storing communal files. It makes email a tool for intercompany communication...
Bio-IT World
Fixing Clinical Email Before a Prosecutor Fixes You in His Sights
08.09.04
CTmail manages and reports on sensitive information regarding
clinical trials that conventional clinical data management systems (CDMS)
or electronic data capture (EDC) systems simply aren’t capturing.
PharmaLive
ePeople Announces CTmail, Email and Site Management Software for Life
Sciences
07.25.04
Pria Diagnostics to use in upcoming trial for Class II medical
device.
CRM Today
ePeople Announces Software for the Life Sciences Market
07.16.04
Said Doug Erwin, co-founder and Chief Executive Officer, Pria
Diagnostics. "CTmail seamlessly integrates with Microsoft Outlook and
offers our study team the advanced knowledge management and
collaborative tools they need complete the trial on budget and within a
very aggressive timeline."
ASPSTREET.COM
ePeople Announces CTmail, Email and Site Management Software
07.13.04
ePeople CTmail reduces site management costs and improves the
visibility and response to critical issues, requests and observations
inside emails.
KM World
KM for Life Sciences
07.14.04
CTmail empowers clinical trial participants to collaborate online to
address and resolve the issue--whether it is related to a site start-up,
subject drop-out rates, an adverse effect or non-compliance with trial
SOPs and/or good clinical practice guidelines.
TMCnet
ePeople Announces CTmail Site Management Software
07.14.04
Pria Diagnostics Deploys CTmail to Accelerate Clinical Trials Across
Multiple Sites and Disciplines.
Bio-IT Briefs
ePeople Announces CTmail
07.14.04
Designed for clinical researchers in pharmaceutical, medical device,
research centers, and contract research organizations, CTmail captures
knowledge embedded in email and maintains a central knowledgebase.
CTmail also manages expertise and provides a collaborative workspace for
coordinating efforts across multiple disciplines to expedite issue
resolution.
KM World
ECM breakthroughs: Content management makes a comeback
03.01.04
The ECM market is strong, vibrant and paving the way for 2004 and beyond.
EContent
ePeople Teamwork 5.1 Integrates with Microsoft Outlook
01.30.04
Without leaving Microsoft Outlook, ePeople Teamwork 5.1 lets knowledge workers access relevant information, find help from experts, capture knowledge, and work in a collaborative fashion with customers and partners.
Product News Network
Enterprise Software Integrates with Microsoft Outlook
01.22.04
Turns Informal Interactions into Valuable Corporate Knowledge Without Leaving the Inbox
KM World
Why Didn't I Think of That?
01.21.04
Addressing the problems of ever-increasing competition for desktop real estate, ePeople Teamwork 5.1 seamlessly integrates with
Microsoft Outlook, allowing users to access relevant information, find help from experts, capture knowledge and work collaboratively
with customers and partners.
Network World
ePeople Adds Outlook Support
01.20.04
Recognizing the importance of e-mail and the popularity of Microsoft Outlook, ePeople this week will pull the two together as part
of a new client for their server-based collaboration software.
InfoWorld
E-mail Gets Context
01.20.04
ePeople this week will introduce Teamwork 5.1, featuring native integration with Microsoft Outlook. The server-side version of
Teamwork works with standard SMTP e-mail products, CRM systems, and IM. Rather than forcing workers to collaborate within
line-of-business applications or specified collaboration spaces, Teamwork 5.1 adds context and visibility where collaborative
interactions are most common: in e-mail.
TMCnet.com
ePeople Teamwork 5.1 Integrates Directly with Microsoft Outlook to Unlock Knowledge, Collaborate
with Experts and Resolve Enterprise Issues Faster
01.20.04
Without leaving Microsoft Outlook, ePeople Teamwork 5.1 lets knowledge workers access relevant information, find help
from experts, capture knowledge and work in a collaborative fashion with customers and partners that results in faster issue
resolution with higher quality and less effort.
eBIZQ
ePeople: New Ware Stems Enterprise Knowledge Loss
01.20.04
ePeople, Inc., a provider of enterprise software that enables teams in support, sales, service and development to turn informal
interactions into valuable corporate knowledge, released ePeople Teamwork 5.1.
Tech Republic
Setting up a successful help desk, part 2
01.06.04
Given the different types of customers served, Lye advised that process workers should be measured on call volume, call closure, response time, and resolution time,
while knowledge workers should be measured on contribution, accuracy of answers, and root cause analysis.
KM World
KM Promise Award - 2003
01.01.04
“ePeople demonstrated a real-life example of how technology solutions are helping organizations make information from a wide variety of
sources valuable within the context of day-to-day business processes.”
Destination CRM
Phone Tag: A Costly Game
11.04.03
Unsuccessfully hunting for information is costing billions of dollars annually. One way to solve the problem, the Collaborative Strategies
report claims, is effective expertise management that includes knowledge-sharing and other more efficient ways to answer questions, find
expertise, or obtain necessary information in a timely fashion.
Contact Center World
Executive Interview with Anthony Lye
10.17.03
Mr. Lye's perspective on the future of contact centers and the importance of contextual collaboration to realize the next level of effectiveness.
SupportIndustry.com
Ask the Expert with Anthony Lye
9.20.03
Knowledge sharing and expertise management can reduce the huge losses in productivity caused by interruptive questions.
DestinationCRM
New Product Spotlight
09.17.03
ePeople has launched ePeople Teamwork for PeopleSoft CRM Sales 8.8. Teamwork is a sales collaboration tool designed to provide a collaborative
workspace, where members of the sales team and subject matter experts can assemble to resolve issues or brainstorm.
KM World
Teamwork powers PeopleSoft CRM
09.17.03
ePeople has developed Teamwork for PeopleSoft CRM Sales 8.8, a team-selling solution said to maximize sales opportunities by
taking advantage of enterprise knowledge, expert resources and best practices.
CRM Today
ePeople Teamwork For PeopleSoft CRM Sales Announced
09.16.03
ePeople Teamwork for PeopleSoft CRM Sales 8.8 addresses the sales challenges posed by the complexity and range of
today's product and service solutions sold to major accounts.
ContactCenter World
ePeople Teamwork for PeopleSoft CRM Sales 8.8
09.15.03
ePeople Inc., a provider of knowledge and expertise management solutions for resolving business-critical situations today
announced, at PeopleSoft Connect 2003, ePeople Teamwork for PeopleSoft CRM Sales 8.8, a team selling solution that maximizes s
ales opportunities by taking advantage of enterprise knowledge, expert resources and best practices.
Destination CRM
Interruptions reduce staff productivity
09.05.03
A recent study suggests approximately one-third of the work week is spent answering other peoples’ questions, leading to significant productivity loss.
Computerworld Canada
Interruptions reduce staff productivity
09.05.03
A recent study suggests approximately one-third of the work week is spent answering other peoples’ questions, leading to significant productivity loss.
Destination CRM
How Do You Capture Tacit Knowledge?
8.25.03
Tacit knowledge can only be captured when it is found. Therefore the key to successfully leveraging tacit knowledge within an organization is to
accurately find the right people to solve that particular situation. Expertise management becomes a central tenet of tacit knowledge.
CRM Talk Radio
Listen to Anthony Lye, ePeople CEO, on CRM Radio
08.21.03
Segment #1
Segment #2
Segment #3
SearchCRM.com
Study: Workplace questions can be costly
08.08.03
If you think all those colleagues pestering you with questions and asking for advice all day long are wasting valuable resources, you're right,
according to a study released by consultant Collaborative Strategies LLC.
destination CRM
Helping Employees Help Themselves
07.22.03
Automated solutions can answer 80 percent of customer and employee queries, but what about the remaining 20 percent?
Network World
Web-services technology transforms staid CRM apps into ad hoc, team-building dynamos
06.02.03
Traditional CRM applications are fine for simple customer queries, but when a complex problem requires pulling several people into a collaborative
session, most CRM applications come up short. Customer service representatives might turn to instant messaging or e-mail to resolve the problem, but
then they need to enter that information back into the CRM reporting system.
Verity in Action
ePeople Leverages Best-of-Breed Technology
04.16.03
ePeople turned to best-of-breed intellectual capital management technology from Verity to strengthen its award-winning ePeople Teamwork
collaborative support software. Together, ePeople and Verity help customer support personnel work smarter, faster and more efficiently
than ever before.
the451
Sharpening its pitch, ePeople tackles collaboration in complex support environments
12.16.02
Companies with complex products have very different support needs from simple product manufacturers – this is ePeople's target.
CommWeb.com
It's Not CRM, It's Collaborative Support
12.12.02
ePeople likes to make the point that what they sell is different from traditional CRM – it's collaborative CRM, which (in short)
means that it includes communication and team-management features not common in other systems.
intelligentCRM
New from ePeople: Updated Version of Collaborative Support Software
12.10.02
Collaborative CRM vendor ePeople today announced ePeople Teamwork 4.5, Web-based collaborative support software for companies that sell
complex products. With new features including Resolve Anywhere for email collaboration and so-called Knowledge Automation, ePeople Teamwork
4.5 helps support organizations continually improve the quality and time-to-resolution of customer issues.
Transform Magazine
Expertise Management and Collaboration for CRM
12.10.02
ePeople of Mountain View, CA (www.epeople.com), has introduced a new version of its software for
many-to-many collaborative customer relationship management.
destinationCRM
Support Staffers Get Help: New Collaborative Web Support Service Spells Future of Support Delivery
10.15.02
In a move expected to revolutionize the delivery of customer support, the Service and Support Professionals Association (SSPA) has launched SSPA Connect,
a groundbreaking member-to-member support service.
ComputerWire Directions
Collaborative Support Organizations: Formalizing Communities Out of Informal Crowds
10.10.02
Until now, customer service and support issues have largely been treated as a single, self-contained
problem-tracking issue by most CRM vendors. However, in reality, resolving complex customer problems
is a collaborative process on the part of the support organization; one that brings together peers,
expertise and information strewn across the organization.
Supportweek Infoletter
SSPA Perspective
07.16.02
An update on the development efforts for SSPA Connect, a web based collaboration tool that will tie all 2200 SSPA member support centers together.
Customer Inter@ction Solutions
Summer Heats Up With Five New CRM Solutions
07.02
2002 Customer Inter@action Solutions Editors' Choice: Collaborative CRM Through ePeople Teamwork 4.0.
InfoWorld
SAML frames ID debate
07.15.2002
Determined to agree on a unified approach to Web services interoperability, a consortium of vendors rally behind SAML (Security
Assertion Markup Language) during a public demonstration of the specification.
OASIS News
OASIS Members Demonstrate Support for New Web Access Security Standard at SAML Interoperability Event
07.15.2002
The first public demonstration of the OASIS Security Assertion Markup Language (SAML) was held. Twelve vendors, including IBM,
Novell, Oblix, Sun Microsystems Inc., Baltimore Technologies, CrossLogix, Entegrity Solutions, ePeople, Overxeer, Netegrity,
RSA Security, and Sigaba participated.
CommWeb.com
How CRM Can Work. Really.
06.21.2002
CRM gets better now that people are concentrating on the way it works in practice, instead of the hype. One idea in
particular – collaborative CRM – seems promising.
CRM IT Toolbox Knowledge Base
New Trends in Customer Retention Strategies
06.10.2002
Companies have begun to refocus CRM strategies on customer retention and satisfaction. Service, support and account management are playing more strategic
roles in CRM and, at the same time, service organizations are dramatically changing the customer's value equation.
Internet World
Teamwork Prevails with ePeople's New Solution
05.21.2002
Teamwork. It's the key to almost any business' success. Companies need to communicate effectively throughout the
enterprise in order to solve both internal and external problems, as well as administer adequate customer service.
InformationWeek
Teaming For Touch: CRM suite gets businesses closer to key customers
05.20.2002
Most of the customer-relationship management tools on the market are designed to help companies track, report, and
automate customer interaction. However, ePeople Inc., a privately held software maker, is addressing the collaborative
requirements of cross-functional customer-support teams.
eCustomerServiceWorld.com
ePeople Enhances Product With New Expertise Location, Collaboration and Analytics Capabilities
05.20.2002
For businesses that need to focus on retaining and growing high-value customers, ePeople has announced ePeople Teamwork 4.0, a
Web-based, collaborative CRM application that enables a team approach to resolving complex issues.
searchCRM.com
ePeople releases Teamwork 4.0
05.15.2002
...the package is intended to give companies the ability to handle complex issues and offer targeted service to customers in
the technology, engineering and financial services markets. On a basic level, the technology enables companies to tailor service
and support based on a customer's value.
VARBusiness
ePeople Builds Support Solutions Through Teamwork
05.14.2002
In complex situations, (Derossi) says, "the traditional help desk breaks down," when support issues can't be addressed by a
single individual. Groupware applications "don't understand the concept of support" and don't provide analysis of solution
practices.
Customer Inter@ction Solutions
Better Customer Service Via Knowledge Management
05.2002
By putting a formal, structured process and targeted technologies around that collaboration, complex issues can get resolved more quickly
and accurately. Knowledge can be harnessed and reused, and customer satisfaction will soar, resulting in the ultimate measure of a company's
success: customer retention.
Destination CRM
ePeople Aims to Resolve Customer's Complex Issues
05.14.2002
The CRM application enables far-flung teams to work together to resolve customers' complex problems, and not only tracks the results but records
the process to help improve the process the next time a similar problem occurs.
Supportindustry.com
Top Headlines
05.14.2002
ePeople has announced the creation of the ePeople Partner Program, along with several new technology partnerships aimed at providing customers with
maximum value from ePeople Teamwork 4.0, a Web-based collaborative CRM application.
ContactCenterWorld.com
ePeople Enhances Product
05.13.2002
ePeople Teamwork 4.0 provides a powerful problem resolution environment for teams to collaborate and resolve complex issues by dynamically profiling
and assembling the best team, both inside and external to the company, to handle each issue; providing a Web-based workspace for them to collaborate;
and capturing the interaction and resolution knowledge for future insight.
Hot Product News
Retaining and Growing Key Customers Through Collaborative Support
05.13.2002
ePeople Teamwork 4.0 provides a powerful problem resolution environment for teams to collaborate and resolve complex issues.
Real Market Today
ePeople Teamwork 4.0: Retaining and Growing Key Customers Through Collaborative Support
05.13.2002
With ePeople Teamwork 4.0, (formerly ePeople Service Network 3.1), companies can improve customer satisfaction by delivering faster, more
accurate answers to complex issues and offering targeted service and support programs to their key customers in high technology, heavy
engineering and institutional financial services markets.
TMCnet
ePeople Enhances Teamwork Product with New Expertise Location, Collaboration, and Analytics Capabilities
05.13.2002
ePeople Teamwork 4.0 provides a powerful problem resolution environment for teams to collaborate and resolve complex issues by dynamically
profiling and assembling the best team, both inside and external to the company, to handle each issue; providing a Web-based workspace for
them to collaborate; and capturing the interaction and resolution knowledge for future insight.
Giga Information Group
Calculating the Total Economic Impact of Collaborative Support Software
04.10.2002
The benefits of collaborative support software include reduced resolution time for critical, escalated incidents – generally high-profile
problems that traditional customer relationship management (CRM) and support software does little to streamline. Collaborative support also offers
additional flexibility to an organization by allowing groups to leverage the expertise management component for identifying subject matter experts
across the enterprise when critical customer issues arise outside of support.
TMCnet.com
Oracle Announces Community-Based Developer Support Services
03.26.2002
ePeople's collaborative, Web-based support solution provides the infrastructure required to create a highly-qualified and accountable virtual support
organization designed to support developers, customers and partners more efficiently.
Real Market Today
Oracle Announces Community-Based Developer Support Services
03.26.2002
...Oracle Corp., the world's largest enterprise software company, today announced Oracle Technology Network (OTN) Service Network, an innovative new online
developer service now available from OTN and powered by ePeople.
Silicon Valley Internet.com
Oracle Opens Portal Center and Tech Service Network
03.25.2002
The new online developer service powered by ePeople is a web-based program that allows Oracle developers to tap qualified experts
for answers on Oracle software products.
San Jose Business Journal
Mountain View software firm upgrades collaboration tool
03.08.2002
Mountain View-based ePeople hopes to put its stamp on the customer relationship management market with a system that blends it with another hot software concept:
collaboration.
Giga Information Group
Intercompany Case Exchange Puts an End to 'Customer Volleyball'
03.04.2002
Collaborative case exchange allows a support group to dispatch or assign a support incident to another company, automatically opening a ticket in the other company's
support application. The two tickets are kept in synch, writing edits made in one system to the ticket in the other system, so a quick glance by either company
reveals the current status of the problem.
CC News
Openwave Systems cranks up help for developer network
01.14.2002
Openwave wants to keep the software developers happy – and creative. One way to do that is to give them all the information they need and want as fast as possible.
Oracle Magazine
OTN Launches New Developer Services
01.2002
ePeople Service Network 3.0 enables support analysts, for the first time, to identify and engage the right
resources within and outside of the company on a per-incident basis to quickly and collaboratively resolve
issues, extending the value of CRM and knowledge management systems.
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