|
|
 |
 |
For more information:
SUNNYVALE, CA, June 29, 2000 –
ePeople, the largest online marketplace for IT services and support, and supportindustry.com, an online resource for
senior level service and support professionals, today announced the launch of a co-branded online marketplace for
supportindustry.com members at www.supportindustry.com. The partnership allows supportindustry.com members access to
ePeople's worldwide talent pool consisting of more than 13,000 service providers in more than 100 countries, offering
those members looking to supplement their current support with a dynamic and effective means with which to outsource
help.
Supportindustry.com members, who primarily reside in small to medium size businesses, now have 24x7 access to certified
and rated service providers that can best address their support needs in a neutral and unbiased marketplace setting. The
comprehensive online marketplace provides members with personalized technical assistance for resolving a variety of technical
problems ranging from virtually any OS to computer hardware/software to Internet connectivity. Members post their questions
via the Online Helpdesk link on supportindustry.com to the ePeople marketplace system, where service providers then bid to
fulfill the request. Members have the option to stay online for help or go offline and be notified by email as new bids and
answers are posted. Members can rate the level of service from providers following each transaction providing valuable
performance information to assist other members during the selection process.
In addition, the ePeople marketplace enables small- and medium-size businesses to easily set up an online helpdesk or function
as a valuable enhancement to existing IT departments. Fast, easy access to tens of thousands of highly qualified, customer-rated
IT professionals, 24 hours a day provides organizations a way to seamlessly provide high quality service to customers and
partners.
"The growing complexity of the IT environment has created a need to match qualified service providers with IT managers and business
users. ePeople is pleased to team with supportindustry.com and its member base of experienced corporate executives and IT managers
to provide a reliable online resource that delivers fast and effective IT solutions," said Anthony Lye, president and chief executive
officer of ePeople. "supportindustry.com's selection of ePeople's online marketplace furthers our efforts to revolutionize the way
technology support is provided."
"supportindustry.com is continually seeking innovative ways to provide our members with the information and tools required to help
them address their needs in the most cost effective manner," said Carolyn Healey, director of supportindustry.com. "By partnering
with ePeople we provide our members with access to the leading online support marketplace where they can supplement their company's
current support offerings. ePeople enables small to medium size businesses to deliver superior support without investing heavily in
IT infrastructure, staffing and training."
About supportindustry.com
supportindustry.com is an online resource dedicated to providing senior-level service and support professionals with access to the
latest information in the IT marketplace. supportindustry.com provides access to breaking industry news about competitors, partners
and customers, information on the hottest tools and technologies to help streamline the support operation, and is a vehicle to network
with peers and leading industry experts. For more information, log on to
www.supportindustry.com, send e-mail
to info@supportindustry.com or call 805.565.7662.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
###
ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
|
|
|
