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For more information:
MOUNTAIN VIEW, CA, July 17, 2000 –
ePeople (formerly NoWonder), the largest online marketplace for IT services and support, today announced a major enhancement to
its online service delivery tools with the introduction of the Marketplace Assistant™ application.
Consistent with ePeople's ongoing effort to deliver the best customer-focused resource for IT services and support, Marketplace
Assistant is a suite of online tools for solving technical issues quickly and more efficiently. Marketplace Assistant joins a
host of other service delivery tools available in the marketplace, such as screensharing and live chat, which quickly expedite
and personalize computer problem resolution while generating a positive online support experience for both user and service
provider.
"Marketplace Assistant is a fully Web-integrated support solution designed for convenience and ease of use," said Chris Derossi,
co-founder and chief technology officer of ePeople. "The sophisticated capabilities of the solution are delivered to the user
in an easy and seamless manner, illustrating ePeople's engineering commitment and ability to offer the very best in online support
services."
How It Works
Marketplace Assistant is an integral part of the ePeople online support resolution system and can be installed automatically to
the user's desktop upon their initial visit to www.epeople.com. By double-clicking on the Marketplace Assistant icon located in
the desktop system tray, the user is taken directly to the ePeople online marketplace where they can ask their support question.
This innovative solution captures the user's system information along with their support question in a format that makes it easier
for technicians to provide a fast and accurate answer to the user's computer problem. ePeople provides the user's information only
to service providers solving the user's problem and allows users to review all system information prior to posting. Information is
limited to system information, not personal information such as passwords and files. All information gathered is protected under
the ePeople Privacy Policy, which has been certified by TRUSTe. With each visit to www.epeople.com, Marketplace Assistant automatically
updates itself to the latest version.
Marketplace Assistant has an extensible framework for automatically collecting system information such as:
- Operating System: Type of operating system, version number, build, service pack, installation directory, machine name and amount of memory used and available
- Processor: Type of processor and speed
- BIOS: Name, version number and release date
- Disk Drives: Number of drives, type of file system used and space available
- Device Drivers: What hardware is attached, name and size of drivers and version numbers
- Network: The make and model of network card and when it was installed
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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