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For more information:
SEATTLE, WA; July 19, 2000 —
Primus (NASDAQ: PKSI), a leading provider of eCRM software, today announced that ePeople, one of the largest online marketplaces for IT
services and support, will use Primus software to assist the marketplace's talent pool, currently more than 14,000 service providers,
in fulfilling the technical help needs of IT buyers.
ePeople has built a premier online marketplace bringing together business users in need of technical help with IT service providers able
to deliver a broad range of high quality technology services and support. Primus will work with ePeople to integrate the Primus®
eServer and Primus® eSupport software into the ePeople online marketplace. The enhanced infrastructure will ultimately allow
ePeople's expansive base of service providers to offer Web-based customer service powered by Primus' sophisticated solution-centered
knowledgebase.
With the Primus solution, service providers will be able to rapidly locate applicable information and knowledge needed to effectively
address users' needs. Service providers also will be able to author new answers and share that knowledge among the providers in the
marketplace, leveraging the wide range of talents and experience represented by the provider community.
When integration of the Primus solution with the ePeople marketplace is completed later this year, ePeople's newly announced Marketplace
Assistant software will interface with Primus eServer and Primus eSupport software to help service providers more quickly and efficiently
provide higher quality answers to users' computer problems. Marketplace Assistant™ software is a unique feature of the ePeople online
support resolution system and can be installed automatically to the user's desktop. Marketplace Assistant captures the user's system
information along with the support question and then passes it to the Primus knowledgebase, making it much easier for providers to
provide a fast answer.
"ePeople will help to turn one of the most revolutionary benefits of the New Economy - the ability to directly connect the virtual 'buyer'
and 'seller' of information - into a reality through its online IT services and support marketplace," said Michael Brochu, president and
CEO of Primus. "Primus is pleased to provide a key technology component for ePeople's growing marketplace infrastructure."
Anthony Lye, president and CEO of ePeople, said, "Primus' products will form a key component of our strategy to build the most robust
marketplace infrastructure for IT buyers and service providers. We continue to invest in the industry's leading technologies to provide
our customers with the best possible online support experience."
About Primus
Primus® eCRM software enables companies to effectively manage all points of contact with their customers by providing self-service and
assisted service through a single integrated system. With Primus software, customers have fast access to the information they need through
multiple channels - Web, email, chat, voice - and businesses share valuable customer knowledge across the enterprise, leveraging the value
of their customer interactions to grow their customer relationships. Primus has more than 130 customers worldwide, including such Global
2000 companies as 3Com, 3M, Compaq Computer Corp., The Boeing Company, PSInet Inc., Bell Helicopter Textron, Gulfstream Aerospace, AT&T
Wireless, Ericsson, Inc., Fujitsu Limited, Inc., GTE Internetworking, Motorola, and Novell. Based in Seattle, Wash., Primus has offices
throughout the United States, and in Europe and Japan. For more information, visit Primus on the Web
at www.primus.com or call 206-292-1000.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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