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MOUNTAIN VIEW, CA; July 24, 2000 —
ePeople™, the largest online marketplace for IT services and support, today announced that KnowledgeBroker,
Inc. (OTC BB: KBIZ), a leading supplier of knowledge-based support technology and services, and Technecall, a
provider of multi-channel electronic customer relationship management (eCRM) services, have joined ePeople's
marketplace, providing small- to medium-sized businesses with a broad range of high quality technical services
and support.
With this agreement, KnowledgeBroker's certified technicians join ePeople's talent pool of 15,000 IT service
providers. Using its proprietary multivendor database featuring more than 55,000 answers to inquires about
software, hardware, operating systems and the Internet, KnowledgeBroker technicians will provide online support
to the ePeople marketplace. KnowledgeBroker technicians will utilize ePeople's advanced software tools such as
the recently released diagnostic program, Marketplace Assistant™, to deliver customized and reliable IT solutions
to users.
"We are pleased to provide ePeople users with our proven KnowledgeBases solutions containing personalized problem
resolution for a variety of PC, software and Internet applications," said Brad Stanley, president, KnowledgeBroker,
Inc. "ePeople's online marketplace infrastructure will be a complementary and integral component to our existing
service offering."
ePeople's worldwide staff of IT service providers is further expanded with the addition of Technecall's customer
support agents. Technecall's 24x7 contact center employs highly-skilled and credentialed service technicians that
possess knowledge across a broad spectrum of technologies including Windows, Linux, Java, HTML, networking,
hardware and a multitude of software applications.
"Given the acute shortage of IT workers here in the U.S., more and more companies are opting to outsource their
technical support and helpdesk operations in order to keep their energies focused on their core business," says
Jai D. Gupta, CEO of Technecall. "ePeople is doing an outstanding job of addressing that very need, and we are
delighted to contribute to their success."
"KnowledgeBroker and Technecall bring powerful resources to the marketplace through their talented IT service
providers and intelligent databases to resolve the most complex IT problems," said Anthony Lye, president and
CEO of ePeople. These agreements further our efforts to revolutionize the way technology services and support
is procured and delivered."
About KnowledgeBroker, Inc.
KnowledgeBroker, Inc. (www.kbi.com) is a leading supplier of knowledge-based support technology and service.
Founded in 1992, KnowledgeBroker, Inc. provides a full suite of technical support software, service and solutions
to businesses, individual users, and value-added resellers. KBI develops and licenses KnowledgeBases, support
solutions formatted for knowledge management systems and ASK.ME Pro, a Help Desk and Knowledge Management program.
KBI also provides support on the Internet through ASK.ME OnLine (www.amol.com), a searchable support site on the
Internet and HelpMail, low-cost support solutions via e-mail. Additionally, KnowledgeBroker provides live, 24-hour
technical outsourcing support through its multi-vendor help desk in Dallas, Texas. KBI is a public company and
trades on the OTC bulletin board under the symbol "KBIZ."
About Technecall
Headquartered in Livermore, CA with operations in Bombay, India, Technecall is a single source provider of
full-spectrum, multi-channel electronic customer relationship management (eCRM) services, including technical
support as well as pre- and post-sales product support to the high- technology marketplace. Services include e-mail
and fax management, web chat, collaborative browsing, desktop "whiteboarding" and voice. Technecall works with its
clients to design eCRM solutions specific to their needs, implements the technology solution and provides the live
customer interaction agents.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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