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For more information:
SAN FRANCISCO, CA; October 3, 2000 —
As part of its overall Web site redesign, PCWorld.com
(www.pcworld.com)
announced today the launch of PC World Expert Advice,
(www.pcworld.com/partners/epeople/index.asp)
an online tech support site powered by ePeople, the largest
and most comprehensive online marketplace for IT services
and support. The co-branded site offers PCWorld.com visitors
around-the-clock hardware, software, and Internet expertise
from thousands of qualified technical professionals in
the ePeople marketplace. To use the service, visitors
simply ask a question, view bids from prospective providers,
and — after selecting a provider based on qualifications,
ratings, or price — receive answers to their queries.
Visitors also have the option of receiving an immediate
answer through ePeople's FastTrack™ system, which allows
the user to specify a price for each question and have
it answered by the next available, qualified provider.
"One of the goals of the Web site redesign was to add
interactive services for visitors," said Kevin McKean,
PC World editorial director. "Both the print magazine
and the Web site already excel at helping tech-savvy managers
plan, buy, and use technology. Highlighting that mission,
the new tag line for the site is 'Technology Advice You
Can Trust.' So, when we decided to include tech support
resources, it was imperative to team up with a high-quality
technical support marketplace such as ePeople. In conjunction
with the site's new Tip Finder and the wealth of information
in the Here's How section, PC World Expert Advice will
be an important tool for our audience."
"This site allows ePeople to bring its service delivery
tools and vast talent pool of IT experts to the PCWorld.com
community, " said Anthony Lye, president and CEO of ePeople.
"Visitors to Expert Advice now have access to the new
Marketplace Assistant™ diagnostics application, screensharing,
and live chat—as well as the convenience of 24-hour online
tech support. Joining forces with a trusted site like
PCWorld.com furthers ePeople's strategy to transform the
way IT services and support are delivered to businesses."
As a result of extensive research and feedback from both
users and advertisers, the new PCWorld.com architecture
is based on a dynamic, scalable model that will improve
the user experience—and offer targeted advertising opportunities.
In addition to PC World Expert Advice, the new site includes
more interactivity, tools, and community features, as
well as:
- Simpler navigation
- Revamped search engine
- Nimbler pages
- Content channels and product categories
- Tip Finder
- Branded price finder, and more
For more information, check out PC World Expert Advice
at: www.pcworld.com/partners/epeople/index.asp.
About PC World Communications, Inc.
PC World Communications, Inc. is the publisher of PC World
and PCWorld.com (www.pcworld.com) and is a subsidiary
of IDG, the world's leading IT media, research and exposition
company. The winner of the 1999 and 2000 Grand Neal Award
for editorial excellence, PC World is the world’s largest
computer publication with a circulation rate base of 1.25
million. With more than 1.3 million unique visitors per
month (Media Metrix, July 2000), PCWorld.com is a leading
online resource for PC-product buyers and users. IDG publishes
more than 300 computer magazines and newspapers and 4,000
book titles in 80 countries and offers online users the
largest network of technology-specific sites around the
world through IDG.net (http://www.idg.net), which comprises
more than 270 targeted Web sites in 70 countries. IDG
is also a leading producer of 168 computer-related expositions
in 35 countries, and research arm International Data Corporation
(IDC) provides computer industry research and analysis
through 50 offices in 43 countries worldwide. Company
information is available at http://www.idg.com.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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