|
|
 |
 |
For more information:
MOUNTAIN VIEW, CA; June 12, 2001 —
ePeople, the leading provider of internet-based support solutions, today announced that it is offering a free, one-hour Webcast
with presentations by Ted Kempf, a principal analyst from Gartner's Dataquest IT Services group and Anthony Lye, CEO of ePeople,
on Thursday, June 28, 2001, beginning at 11:00 a.m. PDT.
The Webcast will examine emerging trends in the IT services and support market, specifically focusing on the challenges IT
professionals face in delivering technical support. Presenters will introduce innovative strategies that allow IT professionals
to optimize technical support delivery to employees, customers and partners. Anthony Lye's overview of ePeople's recently launched
ePeople Service Network for corporate IT departments will demonstrate how organizations can better manage all aspects of support
delivery to their employees — resulting in more effective utilization of internal and external service provider resources, improved
support quality, and reduced support costs.
"In today's market it is clear that IT support budgets for most enterprises will continue to rise, signaling that enterprises
should remain steady purchasers of innovative technologies to run their businesses. However, to date, product vendors, third party
IT support vendors and the enterprise have had limited access to solutions that efficiently manage the delivery of support services,"
said Ted Kempf, principal analyst, Gartner Dataquest. "As a result, the market now requires solutions that will provide continuous
delivery of internal and external IT support, be it to customers, partners or employees, while also reducing the associated risks
and costs of service delivery."
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
###
ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
|
|
|
