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For more information:
ePeople Announces the Formation of Enterprise IT Advisory Board
Advisory Board to Provide Industry Insight and Address Challenges for Enterprise IT Support
MOUNTAIN VIEW, CA; August 28, 2001 —
ePeople, the leading provider of Internet-based support solutions, today announced the creation of an advisory board that includes
IT executives from a broad spectrum of companies including Airborne Express, Autodesk, The Clorox Company, EDS, Pacific Stock Exchange,
Palm, Inc., Schlumberger Limited and Station Casinos. The perspective and insight provided by the advisory board will enable ePeople
to continue to deliver services that are aligned with today's enterprise IT support requirements, as well as develop new solutions
that address future needs.
The demand for ePeople's Internet-based support solutions is projected to remain strong. According to market research firm
International Data Corporation, the worldwide market for IT services is estimated to reach $700 billion by 2005, with the
fastest-growing segment identified as infrastructure services such as application outsourcing, network consulting and integration,
and network infrastructure management.
"ePeople's focus on optimizing the people resources required to better support the technical needs of developers, partners and
employees – while reducing support costs – reflects the challenges many of us face on a daily basis," said J.R. Powers,
former IT executive for Airborne Express. "Participating on ePeople's advisory board provides a forum for exchanging ideas and
sharing experiences, as well as the opportunity to directly impact the solutions ePeople is creating for enterprise IT."
The advisory board, scheduled to meet twice a year, kicked off its first meeting last month with discussions on reducing support
costs, increasing support quality and improving the measurement and monitoring of service level agreements from both internal and
external support providers. The next meeting will be held in November 2001.
"ePeople believes that a truly comprehensive support solution must focus on optimizing and managing support resources to ensure
that customers, employees and partners across the enterprise receive high-quality support in a cost-effective manner," said Anthony
Lye, president and CEO, ePeople. "By establishing an Enterprise IT advisory board, ePeople will gain the essential insight required
for evolving our support solutions to anticipate and address market needs."
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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