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ePeople Teamwork 4.0 Open Architecture Attracts CRM and Support Tool Partners
MOUNTAIN VIEW, CA; May 13, 2002 —
ePeople today announced the creation of the ePeople Partner Program, along with several new technology partnerships
aimed at providing customers with maximum value from ePeople Teamwork 4.0, a Web-based collaborative CRM application.
By focusing on partnerships with customer relationship management (CRM) software vendors and system integrators, as well as with support
tool vendors, ePeople recognizes the need for customers to easily integrate best-of-breed applications and tools that increase productivity
and enhance the complex issue resolution process.
ePeople Teamwork 4.0 assembles the most knowledgeable group of people to work together to resolve an issue quickly and accurately, provides
the team with a productive workspace in which to collaborate and then captures information about the problem, its resolution and the skills
of the resolution team for future use.
The newly announced version features an open tools integration framework that enables organizations to enhance ePeople's collaborative support
workspace by plugging-in preferred third-party applications that provide capabilities such as co-browsing, knowledge base access, remote diagnostics,
and conference calling.
"Effective communication with customers is required for quickly solving customer issues," said Emil Wang, CEO of Latitude Communications, Inc.
"Latitude's MeetingPlace provides a perfect complement to ePeople Teamwork 4.0 by making collaborative workspaces more productive by enabling
support analysts and customers to talk and share information in real-time."
The ePeople Partner Program launches with FCW Consulting, Inc., Hipbone, Inc., KnowledgeBase Solutions, Inc., Latitude Communications, Inc.
and Qarbon.com, Inc. The program is open to software vendors and system integrators who provide CRM and support related solutions, tools and
services. Additionally, ePeople announced partnerships with E.piphany, and Oracle Corp.
"ePeople has developed relationships with leading CRM and support application companies which will enable our customers to further improve the
support experience for their high-value customers," said Anthony Lye, ePeople president and CEO. "ePeople, along with its partners, provide
companies with the capabilities to better service their customers, increase customer retention and ultimately ensure their success."
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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