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For more information:
Steve Hoechster
Alliant Public Relations+ (Verity, Inc.)
646.495.5401 or 914.393.9219
steve.hoechster@alliantpr.com
Winifred Shum
Verity, Inc.
408.542.2363
wshum@verity.com
ePeople Announces OEM Agreement with Verity to Enhance ePeople Teamwork Collaborative Support Software
ePeople Strengthens Knowledge Automation Capabilities With Verity's Advanced Search, Classification and Personalization Technologies
MOUNTAIN VIEW, CA & SUNNYVALE, CA; January 27, 2003 —
ePeople, the market leader in collaborative CRM and Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise software that
helps organizations maximize the return on their intellectual capital investment, today announced that ePeople has signed an OEM
agreement with Verity Inc. The agreement includes the integration of VerityŽ K2 Developer's advanced search, classification and
personalization technologies into ePeople Teamwork, a web-based collaborative support application for companies that sell complex
products.
Verity K2 Developer increases the power and flexibility of ePeople Teamwork's recently announced Knowledge Automation feature, which
automatically captures and shares key information to expedite the issue resolution process.
"Traditional knowledge management systems require manual creation of articles and knowledge, making them very expensive to implement
and use," said Matt Kendall, CTO, ePeople. "ePeople Teamwork's Knowledge Automation feature combines the power of Verity's industry-leading
search, classification and personalization technologies with ePeople's proprietary heuristics to deliver a very cost effective knowledge
automation solution. After a detailed evaluation of various vendors, Verity clearly offered the superior technologies."
ePeople Teamwork enables customer support organizations to improve customer satisfaction by continuously reducing resolution time and
improving the quality of responses to issues. It also reduces the total cost of support by enabling companies to formalize and streamline
their issue resolution process.
ePeople Teamwork's newly introduced Knowledge Automation capability automatically captures information about people, issues and content
as a part of its collaborative issue resolution process, and processes it as fast as it is being generated. Its sophisticated architecture
enables it to make pertinent data immediately available, so it can instantly help resolve related issues. Reuse of information about relevant
content and staff expertise can potentially occur even before the original issue has been fully resolved. This is especially relevant in fast
moving industries such as high technology, where short product lifecycles make the traditional process of authoring knowledge articles cumbersome
and slow.
"Time to resolution is key for support organizations," said Michael T. Zuckerman, Verity's Vice President of Marketing. "Verity K2 Developer
software with its advanced search, classification and personalization technologies provides ePeople with a powerful and time-saving Knowledge
Automation solution."
About Verity
Headquartered in Sunnyvale, Calif., Verity provides software solutions that help organizations maximize the return on their intellectual
capital investment by utilizing Verity's industry-leading enterprise search, classification and personalization technologies. Verity software
is used for sharing information within and between enterprises; for facilitating e-commerce sales; and for B2B activities on Web-based market
exchanges. In addition, Verity technology serves as a core component of many leading e-business applications.
Verity products are used by more than 3,500 organizations in the private and public sectors. Customers include Adobe Systems, AT&T, Bristol-Myers
Squibb, Cisco, Cap Gemini Ernst & Young, Documentum, HP, Dow Jones, EDGAR Online, Financial Times, Home Depot, Lotus, META Group, SAP, Siemens,
Sybase, Time New Media and Timex.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or
call 408-541-1500.
This press release contains forward-looking statements relating to Verity and the expected performance of its software in the ePeople application.
Actual results are subject to risks and uncertainties, including the risk that integration of the Verity software into the ePeople application
will be delayed or not occur, or not perform as anticipated, as a result of unforeseen technical difficulties. Risks relating to Verity and its
products are set forth under the caption "Risk Factors" in its latest 10-K filed with the United States Securities and Exchange Commission.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
All other trademarks are the property of their respective owners.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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