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ePeople Receives 2003 Basex Excellence Award
ePeople Teamwork Honored as the Leading Knowledge-Enabled CRM Product
MOUNTAIN VIEW, CA; May 20, 2003 —
ePeople, the leading provider of support software for companies that sell complex products and services, today
announced that Basex, a leading research and consulting firm that pioneered collaborative business knowledge honored
ePeople Teamwork with its 2003 Basex Excellence Award.
The annual award, known as the Baseys, is presented in the areas of collaborative business knowledge, community, and
hosted services. It honors leaders who have made noteworthy contributions to the industry through outstanding products
and service offerings.
Basex recognized ePeople Teamwork, Web-based support software as the leading knowledge-enabled Customer Relationship
Management product focusing on complex customer support. ePeople Teamwork significantly improves a company's ability
to capture, grow, and retain customers by blending expertise management, knowledge management and collaborative
resolution processes.
Complex support requests and strategic accounts typically require highly cross-functional teams of people working
together. ePeople Teamwork allows these teams to capture and manage all customer issues, dynamically finds and assembles
the best set of people for each task, and provides a Web-based environment for collaborating and resolving issues.
An ePeople Customer ROI Analysis shows a 5.6 month payback without burdening the IT group or investing in any capital
equipment.
"ePeople Teamwork exemplifies the product ingenuity honored by the Baseys," said Jonathan B. Spira, CEO and chief analyst
at Basex. "ePeople Teamwork captures and reuses knowledge offering companies a more effective and cost-savings support
process for resolving complex incidents. ePeople Teamwork is a proven solution that continues to impress with each new
release."
"ePeople is honored to be recognized by Basex for its accomplishments with ePeople Teamwork," said Anthony Lye, CEO,
ePeople. "Reducing the cost of customer support operations while raising the quality of support is the hallmark of ePeople
Teamwork. For companies that support complex products, ePeople Teamwork is unsurpassed in improving productivity and customer
satisfaction."
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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