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ePeople Announces Siebel Validation, Joins Siebel Alliance Program
ePeople Becomes Software Partner; Successfully Integrates ePeople Teamwork with Siebel eBusiness Applications
MOUNTAIN VIEW, CA; June 18, 2003 —
ePeople, a leading provider of support solutions for companies that sell complex products and services, today
announced that it has joined the Siebel Alliance Program as a Software Partner and has successfully validated
the integration of ePeople Teamwork version 4.5 with Siebel 7.5. Siebel Systems, Inc. (NASDAQ: SEBL) is a leading
provider of multichannel eBusiness applications software.
ePeople Teamwork enables customer support organizations that address complex issues to enhance customer satisfaction
by continuously improving the quality of responses by identifying and staffing resolution teams with those best qualified
to handle the issue. ePeople Teamwork also reduces the total cost of support by enabling companies to formalize and streamline
their issue resolution process. Siebel Systems provides organizations with a proven set of industry-specific best practices,
CRM applications software, and business processes, enabling corporations to sell to, market to, and serve customers across
multiple channels and lines of business.
The integration of ePeople's Teamwork version 4.5 with Siebel eBusiness Applications enables users to assemble experts from
anywhere in a company through collaborative workspaces, facilitating issue resolution and knowledge capture for solution reuse,
which results in faster responses, lower rediscovery costs, and more accurate answers.
"Siebel Systems is the CRM solution that we most often see at customer and prospect sites," said Anthony Lye, president and
CEO, ePeople. "ePeople Teamwork complements Siebel eBusiness Applications by enabling teams of people to work together, capturing
all the interactions and exporting the data back into the CRM system to provide companies with the global visibility and control
required for better managing the support process."
Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By
choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software
acquisition strategy. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party
solutions with Siebel eBusiness Applications. Integrations that meet the strict testing criteria are validated and documented by the
Siebel Validation Program. Validation documentation is available on the Siebel Partner Directory at
www.siebel.com/partners/dir/directory.shtm.
About ePeople
ePeople, founded in 1997, is the leading provider of knowledge and expertise management solutions for resolving business-critical
situations throughout the enterprise. ePeople Teamwork focuses on Customer Support, Team Selling, Professional Services and
Research & Development organizations. Customers of ePeople include Oracle Corp, Cognos, InstallShield, Openwave Systems, Inc.,
Adobe Systems, Inc., Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in
Mountain View, Calif., ePeople is privately held. Investors include Redpoint Ventures, Menlo Ventures, Integral Capital Partners,
Bedrock Capital, Brentwood Venture Capital, and CNET. More information on ePeople is available
at www.epeople.com.
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ePeople and the ePeople logo are trademarks of ePeople, Inc. All other trademarks are the property of their respective owners.
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