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ePeople Recognized for Delivering Business Results with KMWorld's KM Promise Award
Santa Clara, Calif. - KMWorld & Intranets 2003 - October 16, 2003
ePeople, a leading provider of knowledge and expertise management solutions for resolving business-critical situations throughout the enterprise announced that it has received KMWorld Magazine's KM Promise Award, an honor that recognizes the company's success in helping organizations realize positive business results.
"ePeople is a standout in the tangible business value it delivers to its customers," said Hugh McKellar, editor-in-chief of KMWorld Magazine. "We were particularly impressed by the fast deployment and seamless integration of ePeople Teamwork into work processes and how quickly results were obtained.
ePeople is credited with taking a fresh approach to the challenge of capturing, sharing and effectively reusing knowledge, which in turn is delivering significant bottom line benefits to its customers."
ePeople Teamwork, a knowledge creation and team resolution tool, bridges the gaps of current knowledge management systems. ePeople Teamwork helps companies resolve customer issues faster while automatically capturing knowledge for immediate reuse, resulting in lower operational costs and increased customer satisfaction. By blending expertise management, knowledge reuse and best practice processes, ePeople Teamwork significantly improves a company's ability to capture, grow and retain customers.
"Being recognized with the KM Promise Award for technology excellence, but more importantly for delivering on the promised business benefit is quite an honor," said Anthony Lye, CEO, ePeople. "The upcoming year will be very exciting for ePeople, which will continue to improve upon the value that it delivers to its customers."
About ePeople
ePeople, founded in 1997, is a provider of customer-facing knowledge management software for companies that sell and support enterprise products and services. ePeople's flagship product, ePeople Teamwork helps companies leverage the expert knowledge and collective problem-solving skills of their employees to successfully capture, grow, and retain customers. ePeople
Teamwork targets customer support, team selling, strategic account management and professional services management. Customers include Oracle Corp, Cisco,
Cognos, NetApp, InstallShield, Openwave Systems, Inc., Adobe Systems, Inc.,
Production Access, OpSource Inc., and Service & Support Professionals Association (SSPA). Headquartered in Mountain View, Calif., ePeople is privately held.
About KMWorld
The leading information provider serving the Knowledge Management systems market, KMWorld informs more than 51,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for
improving business performance.
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