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ePeople Announces Certified Integration of ePeople Teamwork with PeopleSoft Enterprise CRM 8.8 Sales
Enterprise Team Selling Solution Maximizes Sales Opportunities for Customers
Mountain View, Calif., December 3, 2003 - ePeople, Inc., a leading provider of customer interaction management (CIM) solutions today
announced that its integration between ePeople Teamwork and PeopleSoft® Enterprise CRM 8.8 Sales has been certified. ePeople Teamwork,
integrated with PeopleSoft Enterprise CRM 8.8 Sales, leverages enterprise knowledge, expert resources and best practices for achieving
higher close rates and shorter sales cycles.
"Collaboration among multiple departments is essential for successfully selling into major accounts," said Joseph Davis, vice president
and general manager, PeopleSoft Enterprise CRM. "ePeople Teamwork integrated with PeopleSoft Enterprise CRM Sales further enhances the
team selling capabilities of the PeopleSoft Enterprise CRM Sales application by providing a collaborative workspace and multichannel
interactions tied to a particular opportunity."
The integration between ePeople Teamwork and PeopleSoft Enterprise CRM 8.8 Sales helps sales organizations manage today's complex buying
process which most often involves multiple departments and decision makers. ePeople Teamwork enables sales teams to have immediate access
to corporate knowledge and subject matter experts. A collaborative workspace enables an extended team of sales, presales, marketing, and
partners to design proposals and coordinate strategies. Collaboration is fast and easy. Teams can be assembled quickly and participants
collaborate using any common messaging device including Microsoft Outlook, cell phone, pager, or PDA.
Each interaction is automatically captured and retained within PeopleSoft Enterprise CRM Sales, which integrates directly with ePeople
Teamwork. The knowledge created is immediately available for reuse, eliminating the need to continually recreate information.
"The company that has the knowledge and experts at the ready will successfully win more deals at a higher value and in a shorter time,"
said Anthony Lye, CEO, ePeople. " ePeople Teamwork integrated with PeopleSoft Enterprise CRM 8.8 Sales may help companies out-execute the
competition."
About ePeople
ePeople is a provider of Customer Interaction
Management software for companies that sell, service and support enterprise products and services.
ePeople's flagship product, ePeople Teamwork enables managers and knowledge
workers in customer support, team selling, strategic account management and
professional services to optimize, capture and reuse expert knowledge and the
collective skills of an extended team. ePeople Teamwork works with Outlook, CRM,
email, IM and the web. ePeople customers, including companies such as Cisco
Systems, Network Appliance, InstallShield, and Openwave Systems, have deployed
ePeople Teamwork to realize significant gains in customer resolutions, service
quality and productivity. Headquartered in Mountain View, Calif.,
ePeople is privately held.
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