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Rolotex Expends Offering with Acquisition of Technology Assets of ePeople
7.06.07
Rolotex Corporation today announced that it has acquired from Enkata intellectual property assets of ePeople, a leading provider of web-based collaborative case and knowledge management solutions. With this acquisition, Rolotex will add advanced collaborative case and knowledge management capabilities and email integration components of the ePeople suite to its products offering designed for fast implementation, easy configuration and deep integration from the front to the back office.
Leading Oncology Site Management Organization Selects ePeople
CTmail to Manage and Secure Clinical Trial Communications and
Email
1.05.05
"As we grow our trial portfolio, effective day-to-day
communication with sites becomes more vital to the success of
our business," said Tom Baxter, founder and President of
BridgeSite Clinical Research. "CTmail enhances the value of
email as a business communication tool by increasing the
visibility of issues that reside within Outlook and transforming
email into actionable business records."
ePeople Announces New Version of CTMail, Email and Site Management Software
12.15.04
After adding six life sciences customers earlier this month including McKesson BioServices,
BridgeSite Clinical Research and ClinDatrix, ePeople expects continued momentum with the
new version that extends CTMail beyond the shared collaboration of content and people to now
include process and procedures. The new release also offers the ability to manage email and
sites across multiple trials from a single user interface; action plan templates that enforce
both email and site related standard operating procedures ensuring that best practices are
followed, and document activity management to track document records and site profiles.
E-Mail in Clinical Trial Management Survey Reports that
70% of a Clinical Research Analysts Working Week is Consumed by E-Mail
12.07.04
With e-mail dominating communications, life sciences companies are recognizing
the need to more efficiently manage and process e-mail information. ePeople
today announced six new customers in clinical trials including McKesson
BioServices, BridgeSite Clinical Research and ClinDatrix.
ePeople Announces CTmail, Email and Site Management Software for
the Life Sciences Market
07.13.04
ePeople announces availability of CTmail,
an email and site management solution that accelerates the
end-to-end clinical trial process. Pria Diagnostics deploys CTmail to accelerate clinical trials
across multiple sites and disciplines.
ePeople Recognized as Top Knowledge Management Company Named to KMWorld's '100 Companies that Matter in Knowledge Management'
03.25.04
KMWorld recognizes ePeople, as one of the '100 Companies that Matter in Knowledge Management'. Inclusion on the annual list acknowledges companies leading the way in the knowledge economy.
ePeople was honored earlier this year with the KMWorld Promise Award, which recognized its success in helping organizations realize positive business results.
ePeople Teamwork Named 2004 Codie Award Finalist by Leading Technology Trade Association
01.23.04
ePeople, a provider of enterprise software that enables customer teams in support, sales, service and development to turn informal interactions
into valuable corporate knowledge today announced that ePeople Teamwork was selected by the Software & Information Industry Association (SIIA) as a
finalist in the 19th annual Codie Awards for Best Customer Relationship Management Solution
ePeople Teamwork 5.1 Integrates Directly with Microsoft Outlook to Unlock Knowledge, Collaborate with Experts and Resolve Enterprise Issues Faster
01.20.04
Ed Shepherdson, Vice President of Support, Cognos. "Integration with Microsoft Outlook will ensure high participation in the collaboration process, not only across our internal and external business, but also proactively with our customers."
ePeople Announces Certified Integration of ePeople Teamwork with PeopleSoft Enterprise CRM 8.8 Sales
12.03.03
Joseph Davis, vice president and general manager, PeopleSoft Enterprise CRM. "ePeople Teamwork integrated with PeopleSoft Enterprise CRM Sales further enhances the team selling capabilities of the PeopleSoft Enterprise CRM Sales application by providing a collaborative workspace and multichannel interactions tied to a particular opportunity."
ePeople to Present at Forrester Emerging Technology Showcase 2003
11.14.03
ePeople selected by Forrester to present its new Customer Interaction Management solutions at ETS 2003. Attendees will learn how knowledge workers and managers can revolutionize their customer-facing process with expertise management, contextual collaboration and knowledge capture.
ePeople Recognized for Delivering Business Results with KMWorld's KM Promise Award
10.16.03
"ePeople is a standout in the tangible business value it delivers to its customers," said Hugh McKellar, editor-in-chief of KMWorld Magazine. "We were particularly impressed by the fast deployment and seamless integration of ePeople Teamwork into work processes and how quickly results were obtained.
InstallShield Selects ePeople Teamwork to Power its eServices Customer Support Initiative
09.29.03
ePeople today announced that InstallShield has selected award-winning ePeople Teamwork to power its eServices initiative. Said Viresh Bhatia, CEO, InstallShield "ePeople Teamwork's solution is ready to go out of the box and offers us the opportunity to improve our service offerings with high-touch, high-value customer support."
ePeople Teamwork for PeopleSoft CRM Sales 8.8: Enterprise Team Selling Solution Shortens Sales Cycle and Maximizes Each Sales Opportunity
09.15.03
ePeople Inc. today announced, at PeopleSoft Connect 2003, ePeople Teamwork for PeopleSoft CRM Sales 8.8, a team selling solution that maximizes
sales opportunities by taking advantage of enterprise knowledge, expert resources and best practices.
Study Reveals Enterprises Suffer Huge Productivity Losses Due to Ineffective Expertise Management and Knowledge Sharing
07.21.03
32% of the typical workweek is spent helping others resolve questions, accounting for significant productivity losses, according
to a Collaborative Strategies LLC study commissioned by ePeople, a leading provider of knowledge and expertise management solutions
for resolving business-critical situations throughout the enterprise.
ePeople Announces Siebel Validation, Joins Siebel Alliance Program
06.18.03
ePeople today announced that it has joined the Siebel Alliance Program as a Software Partner and has successfully validated
the integration of ePeople Teamwork version 4.5 with Siebel 7.5. Siebel Systems, Inc. (NASDAQ: SEBL) is a leading provider of
multichannel eBusiness applications software.
ePeople Receives 2003 Basex Excellence Award
05.20.03
ePeople, the leading provider of support software for companies that sell complex products and services, today announced
that Basex, a leading research and consulting firm that pioneered collaborative business knowledge honored ePeople Teamwork
with its 2003 Basex Excellence Award.
OpSource Selects ePeople to Achieve Faster Customer Response and Reduce Issue Resolution Times
03.18.03
ePeople, the leading provider of support solutions for companies that sell complex products and services, today announced
that OpSource, a next-generation IT infrastructure services company, has selected ePeople Teamwork to raise its customer
care center service levels with faster response and issue resolution times.
ePeople Announces OEM Agreement with Verity to Enhance ePeople Teamwork Collaborative Support Software
01.27.03
ePeople, the market leader in collaborative CRM, Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise software that helps
organizations maximize the return on their intellectual capital investment, today announced that ePeople has signed an OEM agreement
with Verity Inc. The agreement includes the integration of Verity® K2 Developer's advanced search, classification and personalization
technologies into ePeople Teamwork, a web-based collaborative support application for companies that sell complex products.
ePeople Named to the Prestigious Business 2.0 Annual Business Software List
01.08.03
ePeople, the market leader in collaborative CRM, today announced that it was featured on the third annual Business 2.0
'Essential Business Software Tool Kit', a definitive list of 53 companies and the technologies they produce that will make
business faster, smarter, more transparent and more productive. By being included in this prestigious list, ePeople joins
an elite group of software companies including IBM, Microsoft, Oracle, Peoplesoft, BMC Software and TIBCO.
ePeople Awarded 2002 "Product of the Year" By Technology Marketing Corporation's Customer Inter@ction Solutions® Magazine
01.07.03
ePeople, the market leader in collaborative CRM, announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@ction
Solutions® magazine, named ePeople Teamwork as a Product of the Year winner for 2002. Customer Inter@ction Solutions® has been the
premier publication in the CRM, call center and teleservices industries since 1982.
ePeople Teamwork 4.5 Reduces Time to Resolution for Organizations that Support Complex Products
12.10.02
ePeople, the market leader in collaborative CRM web-based collaborative support software for companies that sell complex products. With new features
including Resolve Anywhere for email collaboration, Knowledge Automation and support for account management, ePeople Teamwork 4.5 enables support
organizations to continually improve the quality and time to resolution of customer issues and increase visibility into the resolution process for
greater customer satisfaction and reduced support costs.
PeopleSoft Teams With Leading CRM Technology Providers to Deliver Fast, Comprehensive Solution
12.09.02
PeopleSoft's (Nasdaq: PSFT) CRM technology partners AdviceAmerica, Angoss, Aspect Communications, Authoria, Avaya, Blue Pumpkin,
Cisco, Datria, ePeople, ESRI, Firstlogic, Genesys Telecommunications Laboratories, Inc., MarketSoft, Micromuse, Motive, QAS and
Sierra Atlantic today announced their support for PeopleSoft CRM 8.8.
ePeople Integrates WebEx Support Center to Reduce Cost and Time of Resolving Complex Customer Support Issues
11.25.02
ePeople, a leading provider of web-based collaborative CRM solutions, and WebEx Communications, Inc. (NASDAQ: WEBX), the Web communications
services leader, today announced the integration of WebEx Support Center into ePeople Teamwork to enable customer support analysts to
instantly identify, diagnose and resolve technical issues
faster.
Openwave Systems Reduces Support Resolution Times by Over 70 Percent With ePeople Teamwork
11.20.02
ePeople, the leading provider of web-based collaborative CRM solutions, today announced that Openwave Systems
Inc. (Nasdaq: OPWV), the leading independent provider of open software products and services for the mobile
communications industry, has reduced developer support resolution times by over 70 percent with ePeople Teamwork.
SSPA Connect: First Web-based Member-to-Member Support Service Goes Live Linking 2,200 Member Support Centers
10.08.02
Leveraging the expertise from 2,200 member support centers, The Service & Support Professionals Association (SSPA), the leading
industry association for IT support professionals, and ePeople, the leading provider of Web-based, collaborative CRM solutions,
today announced the launch of SSPA Connect, a first of its kind online member-to-member support service that previews the new
model for the delivery of support.
SSPA Announces SSPA Connect Advisory Board
09.06.02
The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, announced
today the creation of the SSPA Connect Advisory Board. Launching with advisors representing 100 companies including Hewlett-Packard,
Microsoft, Oracle and Xerox, the SSPA Connect Advisory Board will provide valuable guidance in the development of SSPA Connect.
SSPA Connects With ePeople
07.23.02
The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, and ePeople,
the leading provider of web-based, collaborative CRM solutions, announced today a partnership to create SSPA Connect, a first of
its kind online member-to-member support service, representing a groundbreaking step in the way support will be delivered in the future.
ePeople Becomes the First Enterprise Applications Vendor to Support SAML 1.0 Industry Standard
07.15.02
ePeople Inc., a leading provider of Web-based collaborative CRM solutions, today became the first enterprise applications vendor to
provide native support for the SAML 1.0 (Security Assertion Markup Language) standard, with the release of its Single Sign-On (SSO)
Adaptor for ePeople Teamwork 4.0, a Web-based application for team based customer support.
ePeople Names Olivier Gachot Vice President of Sales
07.11.02
ePeople Inc., a leading provider of web-based collaborative CRM solutions, today announced the appointment of Olivier Gachot
as vice president of sales. Gachot brings more than 14 years of general management, marketing and sales experience with both
public and private technology companies.
Qarbon Partners with ePeople to Bring Animated Content to Collaborative CRM
05.14.02
Qarbon.com Inc., publisher of innovative support, training, and presentation software is partnering with ePeople, the leading
provider of web-based, collaborative CRM solutions, to give ePeople Teamwork 4.0 users access to ViewletBuilder, Qarbon's
animated presentation authoring tool.
Knowledgebase Solutions and ePeople Partner for Enhanced Collaborative Service and Support Solution
05.13.02
KnowledgeBase Solutions Inc., a leading provider of knowledge management applications, today announced a partnership with ePeople, a developer of collaborative CRM applications.
ePeople Teamwork 4.0: Retaining and Growing Key Customers Through Collaborative Support
05.13.02
For businesses that need to focus on retaining and growing high-value customers, ePeople today announced ePeople Teamwork 4.0, a Web-based,
collaborative CRM application that enables a team approach to resolving complex issues.
ePeople Teamwork 4.0 Open Architecture Attracts CRM and Support Tool Partners
05.13.02
ePeople today announced the creation of the ePeople Partner Program, along with several new technology partnerships aimed at providing
customers with maximum value from ePeople Teamwork 4.0, a Web-based collaborative CRM application.
Oracle Announces Community-Based Developer Support Services
03.25.02
In its continuing effort to make developers successful with unprecedented online resources, Oracle Corp. (NASDAQ: ORCL), the world's largest
enterprise software company, today announced Oracle Technology Network (OTN) Service Network, an innovative new online developer service now
available from OTN and powered by ePeople.
ePeople Expands Management Team, Appointing Anil Gupta, Vice President of Product Marketing and Strategy
03.19.02
ePeople™ Inc., a developer of Internet-based collaborative CRM applications, today named enterprise software marketing veteran Anil Gupta
as vice president of product marketing and strategy.
ePeople Service Network™ 3.0: Delivers First Multi-Party Collaborative Issue Resolution Capabilities
12.10.01
Recognizing that today's increasingly complex technical support requirements demand a team effort for more efficient problem
solving and greater customer satisfaction, ePeople announced ePeople Service Network 3.0, Web-based, collaborative issue
resolution software.
ePeople Selected by Openwave Systems to Enable Internet-Based Developer Support
10.23.01
ePeople, the leading provider of Internet-based, collaborative support solutions, today announced that Openwave Systems Inc., the
worldwide leader of open IP-based communication infrastructure software and applications, has selected ePeople to power its Openwave
Developer Web Support.
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