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Webcast Series: Why Collaborative Support is Imperative for Retaining Your High-Value Customers
When it comes to keeping your high-value customers happy and productive, providing superior support is key. However, today's
automation solutions, like CRM and self-help, only take you so far. View the following Webcasts and find out how ePeople's collaborative
support solutions can take you the rest of the way:
The Collaborative Element at Work in Supporting Your High-Value Customers
04.25.02 & 04.30.02
John Ragsdale of Giga Information Group and Chris Derossi discuss:
- How complex relationships and products are driving the need to dynamically create the best team to resolve each customer issue
- Why existing customer support solutions don't go far enough to ensure customer satisfaction
- How ePeople's collaborative support solutions fill the gaps in your support processes so your customers get fast, accurate answers
View Webcast
Supporting Your High-Value Customers Through Channels
05.14.02 & 05.16.02
Find out how you can easily extend your support infrastructure across your channel partners to jointly deliver high-quality support to your customers.
View Webcast
Handling Critical Support Situations
05.29.02 & 06.06.02
Discover how you can quickly get your customers back on the path to productivity by making sure the right people are addressing their mission-critical issues.
View Webcast
Customer-Centric Support: Delivering Value Through Collaborative Support Teams
01.24.02
Bill Cadogan, former Oracle Senior Vice President of Support Services, EMEA (Europe, Middle East, Africa) and Chris Derossi, ePeople
founder and CTO, discuss why collaborative teams are critical to customer satisfaction and how companies can leverage ePeople Service
Network 3.0 to build a virtual, collaborative support organization.
View Webcast
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