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ePeople Partner Program |
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Solution Partners |
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E.piphany, Inc. |
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FCW Consulting, Inc. |
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Hipbone, Inc. |
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InstallShield |
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KnowledgeBase Solutions, Inc. |
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Latitude Communications, MeetingPlace |
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Oracle Corp. |
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PeopleSoft |
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Qarbon.com, Inc. |
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Salesforce.com |
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Siebel Systems, Inc. |
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SupportSoft, Inc. |
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Verity, Inc |
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WebEx Communications, Inc |
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Industry Partners |
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Association of Support Professionals |
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Consortium for Service Innovation |
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Help Desk Institute |
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Outsights |
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Service & Support Professionals Association |
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Request Partner Information |
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E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6,
is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action
to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most
advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35%
of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organizational effectiveness and drive
value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America,
Asia Pacific, Europe, Japan and Latin America.
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FCW Consulting, Inc. provides people, processes and technology that empower marketing, sales, and service teams to acquire,
retain and cultivate profitable customers. Since 1994, FCW has helped enterprises improve customer satisfaction and profitability.
In Retail, HiTech, Consumer Products, Telco, Financial Services and other industries, Fortune 1000 businesses have selected FCW for
its expertise with CRM software and best practices. FCW is headquartered in Campbell, California.
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Hipbone is a leading provider of real-time customer interaction software for online sales and support. Hipbone's Synetry™ suite
of products enables support centers to offer immediate assistance to online customers that more closely resembles an in-store or
in-person experience by enabling customers and agents to concurrently view shared Web page images while simultaneously communicating
using either telephony call-back or text-chat. Companies such as Oracle, NCR Corporation and Sigma-Aldrich look to Hipbone for advanced
and secure co-browsing solutions to provide superior service to their online customers. Hipbone and Hipbone products are the recipients
of several industry awards, including the 2002 Crossroads A-List Award for Online Customer Service and the 2001 Frost & Sullivan Market
Engineering Entrepreneurial Company Award for the Call Center Marketplace. Hipbone is headquartered in San Carlos, California.
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Expo Walkthrough from InstallShield allows anyone to visually communicate the information needed to plan, evaluate and use software
applications. Expo Walkthrough's intuitive screenshot capturing, annotation technology and task-based assistants make it easy to create
engaging, professional-looking animated product tours in no time. Distributing content on the Internet, Intranet, or CD-ROM is no problem
with industry-standard Flash format output. Walkthroughs are so versatile and quick to create that you'll be using them to communicate
with all of your customers and colleagues. Technical management, overburdened developers, support engineers, sales, and marketing professionals
all benefit from creating and receiving easy-to-build Walkthroughs. InstallShield Software Corporation is headquartered in Schaumburg, Illinois.
For more information visit www.installshield.com/products/walkthrough/.
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KnowledgeBase Solutions Inc. is a leading provider of knowledge management solutions that helps unlock the power of a company's
knowledge as a means to improve the efficiency, competency and profitability of a company or organization. KnowledgeBase.net,
the company's flagship product, is a feature-rich knowledge base application that provides the ideal environment for companies
to easily, quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search
answers to end-user questions. KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge management applications
and easily integrates with legacy CRM software. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles,
California.
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MeetingPlace, the leading integrated, secure voice and web conferencing solution, helps organizations to work better through real-time
collaboration. MeetingPlace integrates with standard communications infrastructures enabling people to share and edit live documents to
work together productively from any location. The result: Faster sales, reduced costs and improved communications. To simplify meeting
scheduling, MeetingPlace integrates with standard groupware applications such as Microsoft Outlook and Lotus Notes. MeetingPlace,
available as a hosted service or on-premises conferencing platform, is provided by Latitude Communications, headquartered in Santa
Clara, California.
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Oracle is the world's leading supplier of software for information management, and the world's second largest
independent software company. Oracle technology can be found in nearly every industry around the world and in
the offices of 98 of the Fortune 100 companies. Oracle is the first software company to develop and deploy 100%
internet-enabled enterprise software across its entire product line: database, business applications, and
application development and decision support tools. Oracle is headquartered in Redwood Shores, California.
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PeopleSoft (NASDAQ: PSFT) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure internet
software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees
to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management,
Supply Chain Management, Human Capital Management, Financial Management and Application Integration. Today more than 5,100 organizations in
140 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com.
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Qarbon.com Inc., publisher of innovative support, training and presentation software, is the originator of Viewlet technology. Viewlets
are powerful, easily implemented, animated presentations that enhance the effectiveness of online marketing, employee training and customer
support. With ViewletBuilder, the Viewlet authoring tool, anyone can quickly create compelling online presentations. ViewletBuilder's versatility,
intuitive user-interface and incredibly quick creation time have made it a standard content creation tool in corporations, governmental
institutions and academic organizations around the world. Qarbon is headquartered in San Francisco, California.
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Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently
deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are
located in more than 28 countries.
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SupportSoft (Nasdaq: SPRT), formerly known as Support.com, is the world's leading provider of support automation software. SupportSoft's
patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees,
helping them reduce costs and drive user satisfaction through problem resolution. Global 2000 enterprises using SupportSoft's software include
IBM, Cisco Systems, GE, Procter & Gamble, Sony, Schlumberger, CSC and Siebel Systems – in addition to Broadband Service Providers such as
BellSouth, Charter Communications, Cox Communications and SBC. SupportSoft is headquartered in Redwood City, California.
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With over a decade of experience in powering business-critical applications, Verity, Inc. is the recognized leader in portal infrastructure
software. Verity powers corporate portals used for sharing information within an enterprise, e-commerce portals for online selling and market
exchange portals for B2B activities. Verity is is headquartered in Sunnyvale, California.
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WebEx has enhanced its powerful communications platform to create the most advanced Web-based support service on the market. WebEx
Support Center uses WebEx’s data, voice and video communications capabilities and specialized support administration tools to enable
agents to provide live web based support far beyond the limitations of traditional telephone, chat or email. WebEx Support Center does
not require hardware/software investments, IT resources or firewall reconfiguration. WebEx is headquartered in San Jose, California.
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