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ePeople TSmail extends Salesforce.com with powerful team selling capabilities to
improve close rates for complex deals. Embedded within today's email work
practices, TSmail is easy to use by all. Research successful approaches on
similar deals. Identify relevant expertise and build an extended team.
Collaborate to develop a winning proposal. Provide management complete
visibility to all deal details. Integrated with Microsoft Outlook, GroupWise,
Lotus Notes, and available from any email messaging device, TSmail delivers a
knowledge-based competitive advantage to close enterprise-class opportunities
The
CRM Data Chase
CRM packages like Salesforce.com do a great job of organizing deal flow and
guiding opportunities through a pipeline. The process, however, breaks down with
more complex deals that demand coordinated efforts across different
organizations and geographies. Documenting the opportunity and current status
can take hours of Sales time per day and still customer communications are
easily lost in long email threads and management is still frustrated with poor
visibility to critical deal parameters.
In fact, a recent analyst study indicated that more than 90% of business
collaboration happens in email - not in CRM.
To keep Sales selling and avoid endless copying and pasting of information,
TSmail fully integrates team selling email communications with Salesforce.com.
Sales enjoys simplified administration with no double entry of data; for
Management, improved control through perfect deal visibility.
TSmail for Salesforce.com
TSmail workspaces are now embedded within
Salesforce.com Accounts and Opportunities. The
workspace adds a whole new dimension to managing
complex opportunities, making Salesforce.com the
focal point for:
- Coordinating development of a proposal
- Implementing a strategic account plan
- Negotiating a contract
- Resolving a client’s critical issue
The integration starts with the Inbox. When
composing a new message it is classified (eg. an
inquiry, proposal, negotiation) and linked by
drop-down lists to current Salesforce.com accounts
and opportunities. Using TSmail expertise
management, a response team is defined and
addressed. This effectively creates a workspace
within Salesforce.com that references the team, the
issue and all attached documents.
Then, as the issue is worked, the power of the
TSmail integration with Salesforce.com kicks in. All
replies to the initial message are cataloged. All
subsequent documents are attached. And, all
participants of the interaction are linked online.
As new information is created it is updated - in
real time - with no manual effort.
In Salesforce.com, summary workspaces organize each
issue and link to the details, providing management
with visibility to every email communication, reply
and participant associated with the Opportunity.
Often times, the key factor in large deals is how
well the details are managed. With TSmail, you have
the critical information you need, in one place, to
bring complex deals over the line.
Contact us for more information about the benefits of integrating
TSmail with Salesforce.com.
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