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Brochure: Customer Support
Case Study: Openwave
Gartner Case Study: Openwave
White Paper: Knowledge Automation
White Paper: Complementing CRM
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An Introduction to ePeople's Vision [flash]
ePeople Teamwork™ allows users to work in a favorite Web browser or directly in Microsoft Outlook with advanced knowledge building and team collaboration tools to access relevant information, find help from experts and resolve complex issues faster.

There are five modules that comprise the ePeople Teamwork Solution:

ePeople Teamwork supports the way you want to work with the three ePeople Editions (link the editions bellow to appropriate sections on the http://www.epeople.com/corporate/_solutions/over_editions.shtml page - note, I reorder the editions): ePeople Teamwork™ delivers a vastly improved level of usability and productivity to significantly accelerate deployments, dramatically increase user adoption and shorten the return on investment (ROI).


ePeople Teamwork gives you the building blocks you need to manage and optimize the issue resolution and knowledge capture process by focusing on the following:
  • Self-Resolve: Search and resolve before asking for help
  • Visibility & Control: Capture and track all open situations
  • Match Experts: Find, delegate or deflect
  • Team Resolution: Communicate, collaborate and resolve
  • Answer Once: Automatically capture answer for re-use
With ePeople Teamwork, teams can easily span organizational, geographic and company boundaries. Best of all, you can leverage the knowledge and insight automatically captured during resolution to improve your support processes, customer relationships and satisfaction levels. And the application is enterprise-ready, with the ability to seamlessly integrate with other enterprise applications, including your CRM, call tracking and existing knowledge management systems

To learn more about ePeople Teamwork, contact ePeople.