ePeople Editions
ePeople Teamwork supports the way you want to work.
Web Edition
ePeople Web Edition is available to help wherever you have a
connection to the Internet. Refined with over six years of
customer feedback, the Web Edition offers a powerful user
experience that ensures broad participation across the
enterprise, with customers, and business partners.
Microsoft Outlook Edition
In many organizations, you can expect customer contact more
than 50% of the time through e-mail. These interactions are
invisible to management and the CRM system of record. Knowledge
is trapped in personal folders and customer issues fall through
the cracks.
The ePeople Microsoft Outlook Edition allows you capture
these critical customer interactions and effortlessly integrate
with the Teamwork solutions. Management can now have complete
visibility and control of these interactions that can also be
integrated with existing CRM and KM system investments. Users
can increase their productivity and effectiveness by identifying
experts, searching for enterprise knowledge and collaborating to
resolve issues faster – all without leaving the Microsoft
Outlook application.
Discover how you can leverage e-mail to a powerful business
application.
With ePeople Teamwork you will never look at e-mail the same way.
CRM Edition
CRM automation solutions have been around for years and are
a critical component of many customer-facing business processes.
Focused on automation of transactions and reporting status, CRM
systems often fall short to help knowledge workers actually do
the work in enterprise-class sales, service and support
operations.
The ePeople CRM Edition complements and extends existing CRM
systems to improve the customer outcome by leveraging expertise,
knowledge and best practices. With available integration
adapters to Seibel and Peoplesoft, as well as a track record of
successfully integrating a myriad of legacy and homegrown
systems, ePeople can squeeze more value from existing
investments.
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