|
|
 |
 |
|
ePeople Teamwork 4.0 is a Web-based, collaborative CRM solution that lets you best respond to complex issues from
your high-value customers. Complex issues are almost never resolved by a single individual, but by a team with the
right skills and business relationships. This team can often include partners and others outside the organization.
Today, this teamwork occurs informally, and as a result valuable knowledge from the process is lost, affecting internal
productivity, customer satisfaction and, ultimately, revenues.
|
|
ePeople Teamwork enables an effective team approach to customer service and support, by giving you sophisticated team
sourcing options, team collaboration capabilities and flexible service level management. With the ePeople application,
these teams can easily span organizational, geographic and company boundaries. Best of all, you can leverage the knowledge
and insight gained from the collaborative interactions to improve support processes, customer relationships and customer
satisfaction levels, as well as to meet sales and revenue targets. And, since the application runs on an enterprise class
platform, it can be seamlessly integrated with other support systems, such as CRM and knowledge management.
Find out more
|
|
