ePeople Teamwork's Resolve Anywhere provides seamless access capabilities across web, email, and wireless
thin clients to ensure support teams can collaboratively resolve issues quickly and efficiently regardless
of their location. Resolve Anywhere enables team members to collaborate using any channel available to them,
and allows customers to interact using their own favorite form of communication. Following is a typical experience
of resolving a complex issue.
David Webster is a support analyst at Universal Data Corporation, a software company that provides data warehouse
solutions. He receives a call from one of UDC's customers and proceeds to log the issue in ePeople Teamwork.
Requests in ePeople can be generated in three ways: through customized web forms like this one shown, directly
from an existing CRM ticket via XML integration, or from free-form email.
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